Welcome in Spring

Política de cancelación

Cancellation & Rescheduling Policy We value your commitment to your wellness journey and strive to provide flexibility while ensuring consistency in your progress. Please review our policy below: Plan Commitment: Plan Cancellation: Once a plan is purchased, it is non-cancellable. Your commitment is essential to maintaining a structured and effective process for all clients. Free Clarity Session: We offer a complimentary session to help you gain a clear understanding of our process and determine the best plan for your needs before you commit. Rescheduling Policy: Reschedule Flexibility: You are allowed to reschedule up to 2 appointments per plan at no extra charge. If rescheduling becomes frequent, we will work with you to establish a new agreement that better fits your needs. Advance Notice: To avoid any charges, please request a reschedule at least 72 hours before your scheduled session. Grace Period: We offer a 5-minute grace period at the start of each session. This emphasizes the importance of punctuality and respect for both your time and ours. If you exceed this grace period without notifying us, the session may be considered missed. No-Show Policy: If a session is missed without prior notice (beyond the 5-minute grace period), it will be considered a no-show, and no refund or credit will be provided. Emergency Exceptions: We understand that emergencies can occur. In such cases, please contact us as soon as possible to discuss a possible exception to the standard policy. Communication Channels: All cancellations, rescheduling requests, or emergency communications must be made via email or phone. This helps us maintain clear and timely communication. Provider-Initiated Cancellations: If we need to cancel an appointment for any reason, we will offer you the option to either have the session rescheduled or receive a refund for that session, according to your needs. The refunded amount will be proportional to the session canceled. Policy Updates: This policy is subject to updates. Any changes will be communicated to you in advance to ensure transparency. Your adherence to these guidelines helps maintain the quality and effectiveness of our work together. If you have any questions or need further clarification, please don't hesitate to contact us. We appreciate your cooperation and look forward to supporting you on your path to holistic wellbeing!